Payment
We do not take payment until your order is dispatched. More information
Delivering your package
Delivery costs are calculated by weight and size. If you add an item to the basket you can see the delivery cost.
Packages are generally dispatched 1 or 2 working days after receipt of payment and are shipped via Royal Mail or our courier with tracking that requires a signature. Personalised and tailor-made items may take a little longer.
We will provide you with a link to track your package delivery online.
It may take up to 28 days to dispatch your order in certain circumstances. If your order is time sensitive please let us know by adding a comment during the checkout process.
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
We may re-use packaging materials but will only do so if they are serviceable. If you don't want us to do this please check the box for new packaging in the checkout.
Returns
Please see our terms and conditions for return information.